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Customer Satisfaction Questionnaire

We would much appreciate if you could complete and return to us this questionnaire. Your opinion is both valuable and essential in our effort for continuous improvement of our services.

Please remain assured that your feedback and any other information provided will be treated strictly confidential and for the purpose of the survey only.

    Communication
    Ease of communication
    Ease of access to technical experts
    Ease of getting through to the right person
    Reporting
    Presentation skills
    Information on work progress
    Quality of documentation
    Completeness and clarity of reports
    Scientific Competence
    Understanding of requirements
    Expertise / Technical excellence
    Problem solving ability
    Suitability of our equipment for your requirements
    Ability to meet your technical need
    Administration Processes / Delivery
    Speed of response to your initial enquiry
    Response time to requests and to clarifications
    Turnaround /Lead time of your project from order to delivery
    Completion of the service on time
    Services delivered acc. to order requirements
    Quality and clarity of offer
    Complaint resolution
    Staff Attitude
    Willingness to help/assist
    Friendliness
    Responsiveness
    General Satisfaction
    Professionalism
    In evaluating your overall service experience what was the quality of service you received
    Additional Info
    Approximately how many times a year do you/your department request a service from ELKEME
    What services do you usually request
    Please make any comments or suggestions:



    Please, indicate your name and your position in your company

    Company name
    Name
    Email
    Possition
    Date
    Signature

    Thank you for completing this questionnaire and your feedback.

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