Customer Satisfaction Questionnaire - Elkeme

Customer Satisfaction Questionnaire

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Customer Satisfaction Questionnaire

We would much appreciate if you could complete and return to us this questionnaire. Your opinion is both valuable and essential in our effort for continuous improvement of our services.

Please remain assured that your feedback and any other information provided will be treated strictly confidential and for the purpose of the survey only.

Communication

Ease of communication

Ease of access to technical experts

Ease of getting through to the right person

Reporting

Presentation skills

Information on work progress

Quality of documentation

Completeness and clarity of reports

Scientific Competence

Understanding of requirements

Expertise / Technical excellence

Problem solving ability

Suitability of our equipment for your requirements

Ability to meet your technical need

Administration Processes / Delivery

Speed of response to your initial enquiry

Response time to requests and to clarifications

Turnaround /Lead time of your project from order to delivery

Completion of the service on time

Services delivered acc. to order requirements

Quality and clarity of offer

Complaint resolution

Staff Attitude

Willingness to help/assist

Friendliness

Responsiveness

General Satisfaction

Professionalism

In evaluating your overall service experience what was the quality of service you received

Additional Info

Approximately how many times a year do you/your department request a service from ELKEME

What services do you usually request

Please make any comments or suggestions:

Please, indicate your name and your position in your company

Company name

Name

Email

Possition

Date

Signature

Thank you for completing this questionnaire and your feedback.